Customer Service Representative/Accounting Assistant

Job Summary:

The Customer Service Representative/Accounting Assistant will interact with the company’s customers by addressing inquiries and resolving complaints as well as perform routine clerical, filing, and data entry tasks for the accounting department. 

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Interacts with customers via telephone, email, or in person to provide support and information on company products and services.
• Answers the phone; assists walk-in customers as needed.
• Schedules service appointments/oil deliveries.
• Posts oil; runs credit cards.
• Posts oil tickets/deposits.
• Calls customers to schedule tune-ups seasonally.
• Monthly ATBs/notes.
• Processes ACH Payments.
• Checks in drivers daily as needed.
• Mails out monthly statements.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the Customer Service Manager or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Conducts routine data entry for accounting department.
• Performs other related duties as assigned. 

Required Skills/Abilities: 

• Excellent communication skills.
• Ability to multitask, especially during our busy season.
• Service-oriented and able to resolve customer grievances.
• Proficient in computer skills especially Microsoft Office Suite with the ability to learn new software.
• Ability to accurately and efficiently enter data into computer software and systems.
• Basic mathematical skills.  
• Excellent organizational skills and attention to detail.
• Ability to work independently.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.
• Bookkeeping/Accounting experience preferred.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 

Competitive benefits include: 

• Health/Dental/Disability/Life Insurance
• Paid Holidays, Vacations, Sick Time
• 401K 
• Employee Assistant Program